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Career Opportunities

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Career opportunities

At Charlotte Gastroenterology & Hepatology, we strive to provide our patients with an exceptional healthcare experience. The key to achieving that goal is to hire dedicated, patient-focused staff members. If you want to work for a medical practice with a team-oriented culture, please explore our open positions. As part of our commitment to recruiting the best candidates, we offer competitive pay and benefits.

Benefits

  • Paid time off (PTO)
  • Paid holidays
  • Employee health insurance
  • Dental/vision insurance
  • Life insurance
  • 401K/profit sharing
  • Direct deposit
  • Opportunities for advancement

To apply:

Please send a current resume to hr@charlottegastro.com

open positions

GENERAL SUMMARY OF POSITION: The Appointment Scheduler is primarily responsible for answering phones, scheduling patient appointments for office visits, and reviewing/verifying patient insurance. They also perform other duties as assigned.

SUPERVISION RECEIVED: Reports to Office Manager

SUPERVISION EXERCISED: None

ESSENTIAL FUNCTIONS:

  1. Take calls from queue and make patient appointments per next available time slot.
  2. Verify benefits.
  3. Cancel and re-schedule appointments as requested by patients/doctors and advise appropriate staff of re-schedules.
  4. Obtain needed PCP referrals prior to office visits and procedures.
  5. Review doctor’s schedules as needed ensuring no holes in physician schedules.
  6. Confirm patient’s insurance and demographic information in the computer system. Set up new patient accounts in NextGen.
  7. Load referrals into NextGen.
  8. Must possess ability to work independently.
  9. Identifies and resolves work problems to ensure quality patient service.
  10. Prepare and mail new patient packets.
  11. Participates in staff educational activities as required.
  12. Ensures that office supplies and equipment are maintained appropriately.
  13. Attends required meetings as requested.
  14. Other general office duties as assigned by Office Manager or Operations Manager.

EDUCATION: High School Diploma

EXPERIENCE: Minimum six (6) months appointment scheduling experience within a large medical office. Front desk experience will be considered if appointment scheduling was one of assigned tasks.

QUALIFICATIONS (Knowledge, Skills, and Abilities): The job holder must demonstrate current competencies applicable to job position including but not limited to:

  1. Good verbal and written communication skills.
  2. Good telephone skills.
  3. Good computer skills.
  4. Good medical terminology skills.
  5. Ability to establish priorities and meet deadlines.
  6. Must demonstrate initiative and problem solving skills.
  7. Knowledge of computer systems, programs, and applications.
  8. Knowledge of medical terminology.
  9. Knowledge of patient account policies and practices of the clinic.
  10. Knowledge of organizations’ policies and procedures.
  11. Ability to schedule medical appointments based on availability.
  12. Must accurately input demographic and appointment data into Mega West.
  13. Skill in general office procedures, data entry, and telephone etiquette.
  14. Good written and verbal communication skills.

ENVIRONMENTAL/WORKING CONDITIONS: Normal office environment. Involves frequent contact with staff, patients, and the public. Work may be stressful at times. Contact may involve dealing with angry or belligerent people.

PHYSICAL/MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee will be sitting 6-8 hours a day. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position requires the use of computer equipment.

FLSA DESIGNATION: Non-Exempt

To apply, email your resume to hr@charlottegastro.com

GENERAL SUMMARY OF DUTIES: Responsible for managing and administering the patient/nursing services in the endoscopy center.

SUPERVISION RECEIVED: Reports to the CEO.

SUPERVISION EXERCISED: Supervises endoscopy staff.

ESSENTIAL FUNCTIONS:

  1. Directs and supervises endoscopy services in accordance with governmental and other regulatory standards.
  2. Facilitates development of department mission, goals, policies, procedures, budget, work standards.
  3. Compiles/analyzes data, prepares and presents statistical information on department performance, productivity, activity, budget to administration.
  4. Oversees nursing care essential to the assessment, promotion, maintenance and restoration of patients’ health and wellness.
  5. Oversees patient needs and suggestions solutions to patient care problems.
  6. Selects, orients/trains, evaluates staff.
  7. Ensures the development and delivery of nursing education to staff.
  8. Nurse managers are required to maintain all skills and competencies as outlined in the Registered Nurse job description.

The job holder must demonstrate competencies applicable to job position.

EDUCATION: A minimum of an ASN/ADN from accredited school of nursing; BSN/MSN preferred.

EXPERIENCE: Minimum of three years professional nursing experience including two years supervisory level experience.

REQUIREMENTS: NC RN license.

KNOWLEDGE:

  1. Knowledge of management and organizational theory to supervise the operation of the department including principles of employee development to train, delegate and mentor staff.|
  2. Knowledge of medical safety practices and requirement to evaluate existing standards and implement new procedures.
  3. Knowledge of current nursing practices and clinical state-of-the-art.

SKILLS:

  1. Skill in applying and modifying the principles, methods and techniques of professional nursing.
  2. Skill in identifying problems, researching and recommending resolutions.
  3. Skill in developing and maintaining department quality assurance.
  4. Skill in exercising high degree of initiative, judgment, discretion and decision-making.

ABILITIES:

  1. Ability to plan, organize, prioritize and direct the work of others.
  2. Ability to communicate clearly.
  3. Ability to work with all departments and personnel levels.

ENVIRONMENTAL/WORKING CONDITIONS:

Combination of office, exam and other clinical settings. Frequent exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinic environment.

PHYSICAL/MENTAL DEMANDS:

Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 50 pounds. Requires corrected vision and hearing to normal range. Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand conditions. Occasional stressful connections, irregular hours.

FLSA DESIGNATION: Non-Exempt

TO APPLY, EMAIL YOUR RESUME TO HR@CHARLOTTEGASTRO.COM

GENERAL SUMMARY OF POSITION: This position assists the physician with endoscopy procedures demonstrating knowledge of principles and practice of aseptic technique. Duties include the cleaning, disinfecting, minor repair, and organization of endoscopy instruments, stocking of equipment and supplies.

SUPERVISION RECEIVED: Reports to Endoscopy Nurse Manager

SUPERVISION EXERCISED: None

ESSENTIAL FUNCTIONS:

  1. Perform endoscopy room scrub duties and assist with circulating duties as required.
  2. Set up/prepare each procedure room for each new procedure.
  3. Assist in transporting patients to and from the procedure rooms, and placing monitor equipment on patient.
  4. Clean, disinfect, and maintain endoscopic instruments and accessories in working order. Troubleshoot and recognize malfunctions. Notify management when equipment is in need of repair.
  5. Maintain a clean and safe patient care environment, implement and follow infection control procedures according to CGH policy and OSHA guidelines.
  6. Follow SGNA guidelines in cleaning and disinfection of equipment.
  7. Maintain appropriate levels of supplies in procedure rooms and reprocessing room.
  8. Notify appropriate personnel when supplies or equipment need to be reordered.
  9. Assist RN with identification and preparation of specimens.
  10. Practice conservative utilization of supplies.
  11. Display positive behaviors, approaches, attitude and commitment to interpersonal service toward patients and co-workers.
  12. Maintain confidentiality of all patient information.
  13. Maintain log of pathology specimens.
  14. Assist unlicensed personnel in their duties when possible.
  15. Display positive behaviors, approaches, attitude, and commitment to interpersonal service toward patients and co-workers.

EDUCATION: High school graduate with additional technical training in the medical field such as CMA, NA, etc

EXPERIENCE: At least six (6) months direct patient care experience.

CERTIFICATES AND LICENSES: Must have current BLS certification.

QUALIFICATIONS (Knowledge, Skills, and Abilities): The job holder must demonstrate current competencies applicable to job position including but not limited to:

CLERICAL:

  1. Computer: Look up appointments, look up and enter patient information into computer.
  2. Phone System: Transfer calls, overhead page, interoffice extensions, and calling satellite offices.

CLINICAL:

  1. Procedures: Colonoscopy and EGD
    -Biopsy
    -Hot biopsy
    -Snare polypectomy
    -Polyp retrieval
    -Heater probe
    -Cytology brushings
    -Oral suctioning of patients
    -Gold probe
  2. Handling, preparation, and labeling of specimens
  3. Proper care and handling of endoscopes and all associated equipment
  4. Cleaning and disinfection of endoscopes and all reusable equipment
  5. Setting up of endoscopes; check air/water, suction, and white balance
  6. Placing monitors on patients (EKG, blood pressure, and pulse oximeter)
  7. Place nasal cannula on the patient and connect to the oxygen tank
  8. Perform daily cidex concentration checks and document in appropriate log
  9. Document on daily room disinfection log
  10. Proper handling and storage of biohazardous waste

ENVIRONMENTAL/WORKING CONDITIONS: Combination of office, exam, and other clinical settings. Frequent exposure to communicable diseases, bodily fluids, toxic substances, medicinal preparations and other conditions common to clinic environment.

PHYSICAL/MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee will be standing 6-8 hours a day. The employee must occasionally lift and/or move small objects up to 25 pounds and will routinely lift/turn patients. She/He must also have the ability to push and pull patients via stretcher and wheelchair. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Good stamina required to work in a fast paced environment. She/He must be able to think quickly and accurately in stressful situations. This position requires the use of computer equipment.

FLSA DESIGNATION: Non-Exempt

TO APPLY, EMAIL YOUR RESUME TO HR@CHARLOTTEGASTRO.COM

GENERAL SUMMARY OF POSITION: This position is responsible for answering phones, schedule patient appointments for office visits and/or procedures, review and verify patient insurance, and check patients in/out of the office. This position travels to other offices as required.

SUPERVISION RECEIVED: Reports to Office Manager

SUPERVISION EXERCISED: None

ESSENTIAL FUNCTIONS:

  1. Check patients in and out of office. Must be able to multi-task.
  2. Obtain needed PCP referrals prior to office visits. Print referrals from Med Connect daily. Load referrals into NextGen via Authorization Tracking Module.
  3. Call and confirm upcoming appointment per protocol.
  4. Collect patient co-pays and payments on account as needed. Write out cash receipts. Balance at the end of the day. Compile bank deposit.
  5. Balance daily charges and forward encounters to the Central Billing Office.
  6. Schedule follow-up appointments for patients.
  7. Schedule patient procedures.
  8. Make new patient charts as needed. Load demographics. Collect, enter, and/or correct patient insurance and demographic information in the computer system. Set up patient accounts in NextGen.
  9. Copy patient insurance cards front and back. File in chart and load into NextGen.
  10. Answer incoming calls and transfer calls to appropriate location/person.
  11. Pull, prepare, and check charts for appointments ensuring all PCP referrals, insurance card copies, etc. are in the chart and keyed into computer system.
  12. Travel locally to other offices.
  13. Must possess ability to work independently.
  14. Straighten lobby and remove dated magazines, turn off TV.
  15. Other general office duties as assigned by Office Manager.

EDUCATION: High School Diploma

EXPERIENCE: Minimum of six (6) months front desk and/or appointment scheduling experience within a medical office.

QUALIFICATIONS (Knowledge, Skills, and Abilities): The job holder must demonstrate current competencies applicable to job position including but not limited to:

  1. Knowledge of computer systems, programs, applications.
  2. Knowledge of medical terminology.
  3. Knowledge of patient account policies and practices of the clinic.
  4. Knowledge of CGH policies and procedures.
  5. Medical appointment scheduling.
  6. Must accurately input demographic and appointment data into Mega West.
  7. Skill in general office procedures, data entry, telephone etiquette.
  8. Good written and verbal communication skills.

ENVIRONMENTAL/WORKING CONDITIONS: Normal office environment. Involves frequent contact with staff, patients, and the public. Work may be stressful at times. Contact may involve dealing with angry or belligerent people.

PHYSICAL/MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee will be sitting 6-8 hours a day. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position requires the use of computer equipment.

FLSA DESIGNATION: Non-Exempt

TO APPLY, EMAIL YOUR RESUME TO HR@CHARLOTTEGASTRO.COM

GENERAL SUMMARY OF POSITION: This position primarily assists providers in daily office flow by rooming/discharging patients.

SUPERVISION RECEIVED: Reports to Clinical Supervisor or Office Manager

SUPERVISION EXERCISED: None

ESSENTIAL FUNCTIONS:

  1. Assist physician with patient care:
    -Escort patient to exam room.
    -Obtain vital signs, list medications, brief history, chief complaint, update/input past medical/surgical history, allergies, patient completed review of systems (ROS).
    -Assist physicians with exams, diagnostic procedures, treatment.
    -Provide patient care as ordered to include but not limited to labs, medications, injections, hospital admissions, etc.
    -Provide prep instructions and educational material to patient.
    -Escort patient to check-out.
    -Document all orders performed and send paperwork to appropriate departments.
  2. At end of day, ensure exam rooms are stocked and ready for the next day.
  3. Sample Closet:
    -Request samples when needed.
    -Check drug closet weekly.
    -Escort drug reps to and from closet. Help obtain MD signature for visit.
    -Check samples monthly for EXP date.
  4. Check bio-hazard twice a month and make sure it is sealed to be picked up when box is full. They may not pick up if not sealed.
  5. Change disinfection log sheets in all rooms once a month.
  6. Prepare EMR one week prior to appointment date ensuring all test results and pertinent records are in chart. Utilize Epic to obtain records. For non-Epic providers that medical records have been unable to obtain records contact the patient’s referring office. These may include, but not limited to, op notes, hospital summaries, lab reports, office notes etc.

There may be times when a patient flow specialist may not have an assigned provider due to provider schedules. During this time, the clinical assistant may be assigned to:

  1. Assist triage clinical staff with the following:
    -Patients
    -Phone calls/Voice mails
    -Call backs/results
    -Medication calls and questions
    -Scheduling and rescheduling tests/procedures
    -Prior authorizations
    -Assignments as necessary by triage assistant
  2. Assist clerical staff when needed:
    -PTO coverage
    -Calling and confirming patients
    -Answering phones/voice mails
    -Confirm hospital patients for the next day
    -Schedule procedures, xrays, and other tests
    -Arrange tests and appointments for patients when referred to other doctors

Moderate travel to all CGH satellite locations as provider schedules require.

EDUCATION: RN graduate from accredited school of nursing, LPN graduate from accredited school of nursing, CMA or RMA graduate from accredited program.

EXPERIENCE: Specialty/Internal Medicine experience preferred.  New graduates from an accredited program.

CERTIFICATES AND LICENSES: RNs and LPNs must have valid NC nursing license. CMAs and RMAs must have current certification. The employee must have current BLS card and CPR certification.

QUALIFICATIONS (Knowledge, Skills, and Abilities): The job holder must demonstrate current competencies applicable to job position including but not limited to:

  1. Knowledge of medical terminology.
  2. Good organizational skills. Detail oriented.
  3. Good verbal and written communication skills.
  4. Ability to establish priorities and meet deadlines.

ENVIRONMENTAL/WORKING CONDITIONS: Combination of office, exam, and other clinical settings. Frequent exposure to communicable diseases, bodily fluids, toxic substances, medicinal preparations and other conditions common to clinic environment. Irregular hours are not common, but possible.

PHYSICAL/MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 50 pounds may rarely need to lift in excess of 50 pounds (patients).  Vision must be corrected to 20/20. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position requires the use of computer equipment and has the potential to be stressful at times.

FLSA DESIGNATION: Non-exempt

TO APPLY, EMAIL YOUR RESUME TO HR@CHARLOTTEGASTRO.COM

GENERAL SUMMARY OF POSITION: This position is responsible for answering phones, schedule patient appointments for office visits and/or procedures, review and verify patient insurance, and check patients in/out of the office.

SUPERVISION RECEIVED: Reports to the Office Manager/Operations Manager

SUPERVISION EXERCISED: None

ESSENTIAL FUNCTIONS:

  1. Coordinates patient procedure appointments per next available time slot in-office or hospital.
  2. Verify benefits if needed.
  3. Cancel and/or reschedule procedures as requested by patients/doctors and advise appropriate staff and physicians of changes in schedule.
  4. Obtain insurance precertifications, authorizations, and referrals on all needed procedures and hospital visits.
  5. Post authorization and referrals into the computer system.
  6. Assist staff with general questions regarding precert and authorizations.
  7. Review schedules as needed ensuring no holes in physician schedules.
  8. Must possess ability to work independently.
  9. Identifies and resolves work problems to ensure quality patient service.
  10. Prepare and mail procedure care packets.
  11. Participates in staff educational activities as required.
  12. Ensures that office supplies and equipment are maintained appropriately.
  13. Attends required meetings as requested.
  14. Other general office duties as assigned by Office Manager or Operations Manager.

EDUCATION: High School Diploma

EXPERIENCE: Minimum one (1) year procedure/surgery scheduling experience with a large medical practice. Clinical assistant experience will be considered if scheduling was one of the assigned tasks.

QUALIFICATIONS (Knowledge, Skills, and Abilities): The job holder must demonstrate current competencies applicable to job position including but not limited to:

  1. Good verbal and written communication skills.
  2. Good telephone skills.
  3. Good computer skills.
  4. Good medical terminology skills.
  5. Ability to establish priorities and meet deadlines.
  6. Must demonstrate initiative and problem solving skills.
  7. Knowledge of computer systems, programs, applications.
  8. Knowledge of medical terminology.
  9. Knowledge of patient account policies and practices of the clinic.
  10. Knowledge of organizations’ policies and procedures.

ENVIRONMENTAL/WORKING CONDITIONS: Normal office environment. Involves frequent contact with staff, patients, and the public. Work may be stressful at times. Contact may involve dealing with angry or belligerent people.

PHYSICAL/MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee will be sitting 6-8 hours a day. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position requires the use of computer equipment.

FLSA DESIGNATION: Non-Exempt

TO APPLY, EMAIL YOUR RESUME TO HR@CHARLOTTEGASTRO.COM