Appointments: 704.377.0246     General: 704.377.4009
Referring MDs MyChart Online Payment Center

CAREER OPPORTUNITIES:

At Charlotte Gastroenterology & Hepatology, we strive to provide our patients with an exceptional healthcare experience. The key to achieving that goal is to hire dedicated, patient-focused staff members. If you want to work for a medical practice with a team-oriented culture, please explore our open positions. As part of our commitment to recruiting the best candidates, we offer competitive pay and benefits.

OUR Benefits:

  • Paid time off (PTO)
  • Paid holidays
  • Employee health insurance
  • Dental/vision insurance
  • Life insurance
  • 401K/profit sharing
  • Direct deposit
  • Opportunities for advancement
 

how To apply:

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DUE TO CGH EXPANSION, WE ARE HIRING FOR THE FOLLOWING POSITIONS:

LOCATIONS: Mooresville, Huntersville, Randolph Road, Ballantyne & Matthews Offices

SUPERVISION RECEIVED: Reports to Clinical Supervisor or Office Manager

SUPERVISION EXERCISED: None

ESSENTIAL FUNCTIONS:

  1. Assist physician with patient care:
    -Escort patient to exam room.
    -Obtain vital signs, list medications, brief history, chief complaint, update/input past medical/surgical history, allergies, patient completed review of systems (ROS).
    -Assist physicians with exams, diagnostic procedures, treatment.
    -Provide patient care as ordered to include but not limited to labs, medications, injections, hospital admissions, etc.
    -Provide prep instructions and educational material to patient.
    -Escort patient to check-out.
    -Document all orders performed and send paperwork to appropriate departments.
  2. At end of day, ensure exam rooms are stocked and ready for the next day.
  3. Sample Closet:
    -Request samples when needed.
    -Check drug closet weekly.
    -Escort drug reps to and from closet. Help obtain MD signature for visit.
    -Check samples monthly for EXP date.
  4. Check bio-hazard twice a month and make sure it is sealed to be picked up when box is full. They may not pick up if not sealed.
  5. Change disinfection log sheets in all rooms once a month.
  6. Prepare EMR one week prior to appointment date ensuring all test results and pertinent records are in chart. Utilize Epic to obtain records. For non-Epic providers that medical records have been unable to obtain records contact the patient’s referring office. These may include, but not limited to, op notes, hospital summaries, lab reports, office notes etc.

There may be times when a patient flow specialist may not have an assigned provider due to provider schedules. During this time, the clinical assistant may be assigned to:

  1. Assist triage clinical staff with the following:
    -Patients
    -Phone calls/Voice mails
    -Call backs/results
    -Medication calls and questions
    -Scheduling and rescheduling tests/procedures
    -Prior authorizations
    -Assignments as necessary by triage assistant
  2. Assist clerical staff when needed:
    -PTO coverage
    -Calling and confirming patients
    -Answering phones/voice mails
    -Confirm hospital patients for the next day
    -Schedule procedures, xrays, and other tests
    -Arrange tests and appointments for patients when referred to other doctors

Moderate travel to all CGH satellite locations as provider schedules require.

EDUCATION: RN graduate from accredited school of nursing, LPN graduate from accredited school of nursing, CMA or RMA graduate from accredited program.

EXPERIENCE: Specialty/Internal Medicine experience preferred.  New graduates from an accredited program.

CERTIFICATES AND LICENSES: RNs and LPNs must have valid NC nursing license. CMAs and RMAs must have current certification. The employee must have current BLS card and CPR certification.

QUALIFICATIONS (Knowledge, Skills, and Abilities): The job holder must demonstrate current competencies applicable to job position including but not limited to:

  1. Knowledge of medical terminology.
  2. Good organizational skills. Detail oriented.
  3. Good verbal and written communication skills.
  4. Ability to establish priorities and meet deadlines.

ENVIRONMENTAL/WORKING CONDITIONS: Combination of office, exam, and other clinical settings. Frequent exposure to communicable diseases, bodily fluids, toxic substances, medicinal preparations and other conditions common to clinic environment. Irregular hours are not common, but possible.

PHYSICAL/MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 50 pounds may rarely need to lift in excess of 50 pounds (patients).  Vision must be corrected to 20/20. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position requires the use of computer equipment and has the potential to be stressful at times.

FLSA DESIGNATION: Non-exempt

TO APPLY, EMAIL YOUR RESUME TO HR@CHARLOTTEGASTRO.COM

Registered Nurse- Endoscopy

LOCATION: All Endoscopy Units- Mooresville, Huntersville, and Ballantyne

SUPERVISION RECEIVED: Reports to Endoscopy Manager

EDUCATION: Graduate from accredited school of nursing

EXPERIENCE: Procedure room, prep, and recovery experience. Endoscopy, PACU, or ICU experience required.

CERTIFICATES AND LICENSES: Current North Carolina RN licensure, current BLS, ACLS certification required.

FLSA DESIGNATION: Non-Exempt

LOCATION: Huntersville

SUPERVISION RECEIVED: Reports to Clinical Supervisor or Office Manager

SUPERVISION EXERCISED: None

ESSENTIAL FUNCTIONS:

  1. Review and complete inbox tasks.
  2. Address patient calls/portal in a timely manner.
  3. Assess, address, triage patient issue per Charlotte Gastro protocol and make appointments as needed.
  4. Communicate information to physician via inbox/cortex.
  5. Communicate physician orders/advice and test results to patient via patient portal, phone call or letter.
  6. Document all instructions and responses in EMR.
  7. Review pending tests file. Obtain all test results. Evaluate, scan to chart, and task physicians.
  8. Document and escribe prescription refill requests per physician approval.
  9. Obtain prior authorizations as necessary.
  10. Prepare EMR 2 days prior to appointment date ensuring all test results and pertinent records are in chart. Utilize Epic to obtain records. For non-Epic providers that medical records have been unable to obtain records, contact the patient’s referring office. These may include, but not limited to, op notes, hospital summaries, lab reports, office notes, etc.
  11. Ensure completion of Colon Recall files.
  12. Maintain confidentiality in matters regarding the clinic, physicians, patients, and employees.

EDUCATION: RN graduate from accredited school of nursing, LPN graduate from accredited school of nursing, CMA or RMA graduate from accredited program.

EXPERIENCE: 2-3 years experience as a Clinical Assistant for an internal medicine or specialty practice preferred.

CERTIFICATES AND LICENSES: RNs and LPNs must have valid NC nursing license. CMAs and RMAs must have current certification. The employee must have current BLS card and CPR certification.

QUALIFICATIONS (Knowledge, Skills, and Abilities): The job holder must demonstrate current competencies applicable to job position including but not limited to:

  1. Knowledge of medical terminology.
  2. Good organizational skills. Detail oriented.
  3. Good verbal and written communication skills.
  4. Ability to establish priorities and meet deadlines.

ENVIRONMENTAL/WORKING CONDITIONS: Combination of office, exam, and other clinical settings. Frequent exposure to communicable diseases, bodily fluids, toxic substances, medicinal preparations and other conditions common to clinic environment. Irregular hours are not common, but possible.

PHYSICAL/MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 50 pounds may rarely need to lift in excess of 50 pounds (patients). Vision must be corrected to 20/20. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position requires the use of computer equipment and has the potential to be stressful at times.

FLSA DESIGNATION: Non-exempt

TO APPLY, EMAIL YOUR RESUME TO HR@CHARLOTTEGASTRO.COM

JOB TITLE:  Certified Coder

GENERAL SUMMARY OF POSITION:  This position codes hospital and office visit charges and keys them into the practice management system.

SUPERVISION RECEIVED:  Reports to Billing Manager.

SUPERVISION EXERCISED:  None.

ESSENTIAL FUNCTIONS:

  1. Assist staff with general questions regarding coding.
  2. Identifies and resolves work problems to ensure quality patient service.
  3. Ensures that office supplies and equipment are maintained appropriately.
  4. Attends required meetings and participates in committees as requested.
  5. Keeps current with health care trends and practices.
  6. Codes all charges (hospital, facility and/or office).
  7. Consults with medical providers to clarify missing or inadequate record information and to determine appropriate diagnostic and procedure codes. Provides thorough, timely and accurate review of ICD10 and/or CPT code assignments with physician.
  8. Compile reports, maintain A/R data.
  9. Review and resolve insurance denials by examining the provider documentation.
  10. Create and/or key batches of payments and charges.
  11. Answers patient basic billing inquiries.
  12. Other general office duties as assigned by Billing Office Manager.

 

EDUCATION:  High school diploma, Associates Degree preferred.

 

EXPERIENCE:  Minimum one year general office experience and minimum one year coding and/or billing experience within a health care organization. Experience working directly with physicians. Thorough knowledge of ICD-10 and CPT procedure coding practices, rules and industry standards. Experience coding gastroenterology a plus.

 

CERTIFICATES AND LICENSES:  Coding Certification required.

QUALIFICATIONS (Knowledge, Skills, and Abilities):  The job holder must demonstrate current competencies applicable to job position including but not limited to:

 

  1. Knowledge of computer systems, programs, applications.
  2. Knowledge of medical coding, CPT and ICD-9 Codes, modifiers… Knowledge of Surgical coding and billing (Colon/Rectal/ Gastroenterology knowledge a plus).
  3. Knowledge of general billing office procedures.
  4. Knowledge of patient account policies and practices of the clinic.
  5. Good oral and written communication skills.
  6. Skill in gathering, analyzing, and evaluating data.

 

ENVIRONMENTAL/WORKING CONDITIONS:

Normal office environment. Involves frequent contact with staff, patients, and the public. Work may be stressful at times. Contact may involve dealing with angry or belligerent people.

 

PHYSICAL/MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear.  The employee will be sitting 6-8 hours a day.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  This position requires the use of computer equipment.

This description is intended to provide only basic guidelines for meeting job requirements Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

 

Charlotte Gastroenterology and Hepatology P.L.L.C. is an equal opportunity employer.

JOB TITLE:  Accounts Receivable Specialist

SUPERVISION RECEIVED:  Reports to Billing Manager

SUPERVISION EXERCISED:  None

ESSENTIAL FUNCTIONS:

  1. Read and understand Explanation of Benefits from various insurance companies. Follow-up with insurance companies and ensure claims are paid. 
  2. Appeal payer denials per protocol.
  3. Identifies and resolve patient billing inquiries to ensure quality patient service.
  4. Posting payments and charges to accounts, as needed.
  5. Review and analyze AR reports incorporating payer payment guidelines to resolve accounts effectively.
  6. Review and resolve account balances ensuring payment is received.
  7. Participates in staff educational activities as requested. Keeps current with health care trends and practices.
  8. Other general office duties as assigned by Billing Office Manager.

EDUCATION:  High School Diploma

EXPERIENCE:  Minimum of one year accounts receivable experience, preferable within a health care organization. Employment within a health insurance company with similar duties may be substituted. Additional education and/or general office experience is beneficial.

QUALIFICATIONS (Knowledge, Skills, and Abilities):  The job holder must demonstrate current competencies applicable to job position including but not limited to:

  1. Ability to collect on delinquent accounts with payers or patients.
  2. Knowledge of the Fair Debt Collection Practices Act.
  3. Knowledge of computer systems, programs, applications.
  4. Knowledge of medical terminology, CPT and ICD-9 Codes, modifiers.
  5. Knowledge of medical billing/collection practices.
  6. Knowledge of HIPAA guidelines.
  7. Knowledge in medical coding.
  8. Skill in general office procedures, data entry/ten key, telephone etiquette.
  9. Good oral and written communication.
  10. Skill in gathering, analyzing, and evaluating data.
  11. Excellent customer service skills are required.
  12. Knowledge of payer guidelines.

 

ENVIRONMENTAL/WORKING CONDITIONS:

Position is within a normal business office environment. Position involves frequent contact with staff, patients, and the public. Work may be stressful at times. 

PHYSICAL/MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee will be sitting 6-8 hours a day. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position requires the use of computer equipment and extensive use of the telephone.

 

FLSA DESIGNATION: Non-exempt

 

This description is intended to provide only basic guidelines for meeting job requirements Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Charlotte Gastroenterology and Hepatology P.L.L.C. is an equal opportunity employer.

GENERAL SUMMARY OF POSITION: This position is responsible for answering phones, schedule patient appointments for office visits and/or procedures, review and verify patient insurance, and check patients in/out of the office.

SUPERVISION RECEIVED:  Reports to Office Manager

SUPERVISION EXERCISED:  None

ESSENTIAL FUNCTIONS:

  1. Check patients in and out of office. Must be able to multi-task.
  2. Obtain needed PCP referrals prior to office visits. Load referrals into Epic.
  3. Call and confirm upcoming appointment per protocol.
  4. Collect patient co-pays and payments on account as needed. Write out cash receipts. Balance at the end of the day. Compile bank deposit.
  5. Balance daily charges and forward encounters to the Central Billing Office.
  6. Schedule follow-up appointments for patients.
  7. Make new patient charts as needed. Load demographics. Collect, enter, and/or correct patient insurance and demographic information in the computer system. Set up patient accounts in Epic.
  8. Copy patient insurance cards front and back. File in chart and load into Epic.
  9. Answer incoming calls and transfer calls to appropriate location/person.
  10. Pull, prepare, and check charts for appointments ensuring all PCP referrals, insurance card copies, etc. are in the chart and keyed into computer system.
  11. Must possess ability to work independently.
  12. Straighten lobby and remove dated magazines, turn off TV.
  13. Daily mail run to the mailbox (mail box is on site).
  14. Daily stamp mail through the postage meter.
  15. Other general office duties as assigned by Office Manager.

EDUCATION: High school diploma

EXPERIENCE: Minimum of six (6) months front desk and/or appointment scheduling experience within a medical office.

QUALIFICATIONS (Knowledge, Skills, and Abilities):  The job holder must demonstrate current competencies applicable to job position including but not limited to:

  1. Knowledge of computer systems, programs, applications.
  2. Knowledge of medical terminology.
  3. Knowledge of patient account policies and practices of the clinic.
  4. Knowledge of CGH policies and procedures.
  5. Medical appointment scheduling.
  6. Must accurately input demographic and appointment data into Epic.
  7. Skill in general office procedures, data entry, telephone etiquette.
  8. Good written and verbal communication skills.

ENVIRONMENTAL/WORKING CONDITIONS:

Normal office environment. Involves frequent contact with staff, patients, and the public. Work may be stressful at times. Contact may involve dealing with angry or belligerent people.

PHYSICAL/MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee will be sitting 6-8 hours a day.  The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position requires the use of computer equipment.

FLSA DESIGNATION: Non-Exempt

TO APPLY, EMAIL YOUR RESUME TO HR@CHARLOTTEGASTRO.COM

LOCATION: Mooresville & Randolph Road

SUPERVISION RECEIVED: Reports to Endoscopy Manager

EDUCATION: High school graduate with additional technical training in the medical field such as CMA, NA, etc.

ESSENTIAL FUNCTIONS:

  1. Perform endoscopy room scrub duties and assist with circulating duties as required.
  2. Set up/prepare each procedure room for each new procedure.
  3. Assist in transporting patients to and from the procedure rooms, and placing monitor equipment on patient.
  4. Clean, disinfect, and maintain endoscopic instruments and accessories in working order. Troubleshoot and recognize malfunctions. Notify management when equipment is in need of repair.
  5. Maintain a clean and safe patient care environment, implement and follow infection control procedures according to CGH policy and OSHA guidelines.
  6. Follow SGNA guidelines in cleaning and disinfection of equipment.
  7. Maintain appropriate levels of supplies in procedure rooms and reprocessing room.
  8. Notify appropriate personnel when supplies or equipment need to be reordered.
  9. Assist RN with identification and preparation of specimens.
  10. Practice conservative utilization of supplies.
  11. Display positive behaviors, approaches, attitude and commitment to interpersonal service toward patients and co-workers.
  12. Maintain confidentiality of all patient information.
  13. Maintain log of pathology specimens.
  14. Assist unlicensed personnel in their duties when possible.
  15. Display positive behaviors, approaches, attitude, and commitment to interpersonal service toward patients and co-workers.

EXPERIENCE: At least six (6) months direct patient care experience.

CERTIFICATES AND LICENSES: Must have current BLS certification.

QUALIFICATIONS (Knowledge, Skills, and Abilities):  The job holder must demonstrate current competencies applicable to job position including but not limited to:

 CLERICAL:

  1. Computer: Look up appointments, look up and enter patient information into computer.
  2. Phone System: Transfer calls, overhead page, interoffice extensions, and calling satellite offices.

CLINICAL:

  1. Procedures: Colonoscopy and EGD
  • Biopsy
  • Hot biopsy
  • Snare polypectomy
  • Polyp retrieval
  • Heater probe
  • Cytology brushings
  • Oral suctioning of patients
  • Gold probe
  1. Handling, preparation, and labeling of specimens
  2. Proper care and handling of endoscopes and all associated equipment
  3. Cleaning and disinfection of endoscopes and all reusable equipment
  4. Setting up of endoscopes; check air/water, suction, and white balance
  5. Placing monitors on patients (EKG, blood pressure, and pulse oximeter)
  6. Place nasal cannula on the patient and connect to the oxygen tank
  7. Perform daily cidex concentration checks and document in appropriate log
  8. Document on daily room disinfection log
  9. Proper handling and storage of biohazardous waste

ENVIRONMENTAL/WORKING CONDITIONS: Combination of office, exam, and other clinical settings. Frequent exposure to communicable diseases, bodily fluids, toxic substances, medicinal preparations and other conditions common to clinic environment.

PHYSICAL/MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee will be standing 6-8 hours a day. The employee must occasionally lift and/or move small objects up to 25 pounds and will routinely lift/turn patients. She/He must also have the ability to push and pull patients via stretcher and wheelchair. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Good stamina required to work in a fast paced environment. She/He must be able to think quickly and accurately in stressful situations. This position requires the use of computer equipment.

FLSA DESIGNATION: Non-Exempt

TO APPLY, EMAIL YOUR RESUME TO HR@CHARLOTTEGASTRO.COM

JOB TITLE:  Clinical Research Coordinator

EDUCATION:  RN graduate from accredited school of nursing, LPN graduate from accredited school of nursing, Medical Asst/Medical Technologist, or Certified Clinical Research Coordinator.

EXPERIENCE:  Must have experience with clinical trials.

CERTIFICATES AND LICENSES:  Current certifications by appropriate licensing board as well as CPR/BLS certified.

QUALIFICATIONS (Knowledge, Skills, and Abilities):  The job holder must demonstrate current competencies applicable to job position including but not limited to:

  1. Good understanding of medical terminology.
  2. Professional attitude and appearance.
  3. Strong attention to detail.
  4. Strong self discipline with good interpersonal and organizational skills.
  5. Ability to function and perform job duties without immediate or constant supervision.
  6. Must have medical skill including: Venipuncture, EKGs, Basic laboratory analysis, Injections, Assisting with physical examinations and procedures

ENVIRONMENTAL/WORKING CONDITIONS: Combination of office, exam, and other clinical settings. Frequent exposure to communicable diseases, bodily fluids, toxic substances, medicinal preparations and other conditions common to clinic environment.

PHYSICAL/MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear.  The employee will be sitting 6-8 hours a day.  The employee must occasionally lift and/or move up to 50 pounds may rarely need to lift in excess of 50 pounds (patients).  Vision must be corrected to 20/20.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  This position requires the use of computer equipment.

FLSA DESIGNATIONThis description is intended to provide only basic guidelines for meeting job requirements Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Charlotte Gastroenterology and Hepatology P.L.L.C. is an equal opportunity employer.

JOB REQUIREMENTS:

  • Accessioning/labeling, grossing, processing, embedding/microtomy, coverslipping/labeling glass slides, routine H&E staining and special staining (if required) of tissue biopsies. The ability to perform immunohistochemical stains will likely be required in the future.
  • Label, file, discard and maintain records of tissue biopsy samples/specimen containers, tissue paraffin-embedded blocks and glass slides
  • Input and process information in the anatomic pathology laboratory information system software, including knowledge in anatomic billing coding
  • Manual dexterity and superb hand and eye coordination
  • Ability to microscopically identify tissue structures and their appropriate H&E staining qualities for daily quality control
  • Perform, monitor, assess and document all required daily quality controls
  • Exceptional listening skills, interpersonal communication skills and ability to problem solve day to day histology related issues
  • Ability to work independently
  • Maintain a safe work environment and ensure compliance with all policies and procedures of CGH and regulatory agencies (OSHA, CLIA, HIPAA, etc.)
  • Additional duties as assigned

EDUCATION: Associate degree in an applied science or graduate of a certified Histology program or equivalent required. Histologist (HT) or Histotechnologist (HTL) certified by ASCP (American Society for Clinical Pathology) is required.

EXPERIENCE: 3 years (preferred) of relevant histology experience including accessioning/labeling, grossing, processing, microtomy, coverslipping and staining (H&E and special stains). Experience grossing tissue biopsy specimens is required. At least some experience performing immunohistochemical stains is also preferred. Peer references that can attest to the team member’s competency in a similar work setting, in addition to his/her character, will be required.

BENEFITS:

  1. Paid time off (PTO)
  2. Paid holidays
  3. Employee health, dental, vision insurance, life & disability insurance
  4. 401K and Profit-Sharing Plan

Charlotte Gastroenterology and Hepatology P.L.L.C. is an equal opportunity employer.

JOB TITLE:  Procedure Scheduler

GENERAL SUMMARY OF POSITION:  This position schedules patients for procedure appointments and obtains precertification for procedures as indicated by the insurance company.

SUPERVISION RECEIVED:  Reports to the Office Manager/Operations Manager

SUPERVISION EXERCISED:  None

ESSENTIAL FUNCTIONS:

  1. Coordinates patient procedure appointments per next available time slot in-office or hospital.
  2. Verify Benefits if needed.
  3. Cancel and/or reschedule procedures as requested by patients/doctors and advise appropriate staff and physicians of changes in schedule.
  4. Obtain insurance precertifications, authorizations, and referrals on all needed procedures and hospital visits.
  5. Post authorization and referrals into the computer system.
  6. Assist staff with general questions regarding precert and authorizations.
  7. Review schedules as needed ensuring no holes in physician schedules.
  8. Must possess ability to work independently.
  9. Identifies and resolves work problems to ensure quality patient service.
  10. Prepare and mail procedure care packets.
  11. Participates in staff educational activities as required.
  12. Ensures that office supplies and equipment are maintained appropriately.
  13. Attends required meetings as requested.
  14. Other general office duties as assigned by Office Manager or Operations Manager.

EDUCATION:  High School Diploma

EXPERIENCE:  Minimum one (1) year procedure/surgery scheduling experience with a large medical practice.  Clinical assistant experience will be considered if scheduling was one of the assigned tasks.

QUALIFICATIONS (Knowledge, Skills, and Abilities):  The job holder must demonstrate current competencies applicable to job position including but not limited to:

  1. Good verbal and written communication skills.
  2. Good telephone skills.
  3. Good computer skills.
  4. Good medical terminology skills.
  5. Ability to establish priorities and meet deadlines.
  6. Must demonstrate initiative and problem solving skills.
  7. Knowledge of computer systems, programs, applications.
  8. Knowledge of medical terminology.
  9. Knowledge of patient account policies and practices of the clinic.
  10. Knowledge of organizations’ policies and procedures.

 

ENVIRONMENTAL/WORKING CONDITIONS:

Normal office environment.  Involves frequent contact with staff, patients, and the public.  Work may be stressful at times.  Contact may involve dealing with angry or belligerent people.

PHYSICAL/MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear.  The employee will be sitting 6-8 hours a day.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  This position requires the use of computer equipment.

FLSA DESIGNATION: Non-Exempt

This description is intended to provide only basic guidelines for meeting job requirements Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Charlotte Gastroenterology and Hepatology P.L.L.C. is an equal opportunity employer.