JOB TITLE:  Appointment Scheduler

GENERAL SUMMARY OF POSITION:  The Appointment Scheduler is primarily responsible for answering phones, scheduling patient appointments for office visits, and reviewing/verifying patient insurance.  They also perform other duties as assigned.

SUPERVISION RECEIVED:  Reports to Office Manager

SUPERVISION EXERCISED:  None

ESSENTIAL FUNCTIONS:

1.       Take calls from queue and make patient appointments per next available time slot.   

2.       Verify Benefits. 

3.       Cancel and Re-schedule appointments as requested by patients/doctors and advise appropriate staff of re-schedules. 

4.       Obtain needed PCP referrals prior to office visits and procedures. 

5.       Review doctor’s schedules as needed ensuring no holes in physician schedules. 

6.       Confirm patient’s insurance and demographic information in the computer system. Set up new patient accounts in EPIC.

7.       Load referrals into EPIC.

8.       Must possess ability to work independently.

9.       Identifies and resolves work problems to ensure quality patient service. 

10.   Prepare and mail new patient packets. 

11.   Participates in staff educational activities as required.

12.   Ensures that office supplies and equipment are maintained appropriately.

13.   Attends required meetings as requested.

14.   Other general office duties as assigned by Office Manager or Operations Manager.

EDUCATION:  High School Diploma

EXPERIENCE:  Minimum six (6) months appointment scheduling experience within a large medical office.  Front desk experience will be considered if appointment scheduling was one of assigned tasks.

QUALIFICATIONS (Knowledge, Skills, and Abilities):  The job holder must demonstrate current competencies applicable to job position including but not limited to:

1.       Good verbal and written communication skills.

2.       Good telephone skills.

3.       Good computer skills.

4.       Good medical terminology skills.

5.       Ability to establish priorities and meet deadlines.

6.       Must demonstrate initiative and problem solving skills. 

7.       Knowledge of computer systems, programs, and applications.

8.       Knowledge of medical terminology.

9.       Knowledge of patient account policies and practices of the clinic.

10.   Knowledge of organizations’ policies and procedures.

11.   Ability to schedule medical appointments based on availability.

12.   Must accurately input demographic and appointment data into Mega West.

13.   Skill in general office procedures, data entry, and telephone etiquette.

14.   Good written and verbal communication skills.

ENVIRONMENTAL/WORKING CONDITIONS:

Normal office environment.  Involves frequent contact with staff, patients, and the public.  Work may be stressful at times.  Contact may involve dealing with angry or belligerent people.

PHYSICAL/MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear.  The employee will be sitting 6-8 hours a day.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  This position requires the use of computer equipment.

FLSA DESIGNATION: Non-Exempt

This description is intended to provide only basic guidelines for meeting job requirements Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Charlotte Gastroenterology and Hepatology P.L.L.C. is an equal opportunity employer.