Front Desk & Office Staff Jobs

Careers

Front Desk, Office Staff & Procedure Scheduling Careers

At Charlotte Gastro, we strive to provide our patients with an exceptional healthcare experience. The key to achieving that goal is to hire dedicated, patient-focused staff members. If you want to work for a medical practice with a team-oriented culture, please explore our open positions. As part of our commitment to recruiting the best candidates, we offer competitive pay and benefits. Click here for our latest practice news.

Open Positions

Due to Charlotte Gastro, CGH is taking applications for the following positions:

Front Desk

Job Title: Front Office Float

This position is responsible for greeting patients, checking patients in/out, reviewing and verifying insurance, answering phones, and scheduling office visits and procedures. This position travels to other offices as required.

Essential Functions:

Greet and check in patients arriving for appointments in a courteous manner.
Check out patients and schedule them for office visits or procedures as needed.
Obtain needed PCP referrals prior to office visits.
Call and confirm upcoming appointments.
Collect patient co-pays and payments on account as needed. Write out cash receipts. Balance at the end of the day. Compile bank deposit.
Balance daily charges and forward encounters to the Central Billing Office.
Schedule follow-up appointments for patients.
Load patient demographic information. Collect, enter, and/or correct patient insurance and demographic information in the computer system. Set up patient accounts in EPIC.
Copy patient insurance cards front and back. Scan chart and load into EPIC
Answer phones and patients at the front desk, and route them to appropriate employees as needed.
Prepare charts for appointments ensuring all PCP referrals, insurance card copies, etc. are in the chart and keyed into computer system.
Must possess ability to work independently.
Maintain appearance of waiting room throughout the day.
Maintain front desk printer and fax machine.
Print and prepare patient record requests.
Complete the daily mail run to the mailbox and stamp mail through the postage meter as assigned.

Education: High School Diploma or equivalent preferred.

Experience: Minimum of six (6) months front desk and/or appointment scheduling experience within a medical office.

To apply, email your resume to hr@charlottegastro.com.

Appointment Scheduler

Job Title: Appointment Scheduler

This position is responsible for answering phones, scheduling patient appointments for office visits, and reviewing/verifying patient insurance.

Essential Functions:

Answer live incoming calls from patients in a courteous manner.
Schedule office appointments for patients.
Verify the patient’s insurance and demographic information.
Correctly cancels and reschedules appointments as needed and advises appropriate staff of adjustments.
Advise PCP/patient if a referral is needed prior to office visits.
Schedules patient appointments accurately according to the physician’s schedule and follows practice protocols regarding approve for exceptions/add-ons.
Identifies and resolves work problems to ensure quality patient service.
Prepare and mail new patient packets.
Attend departmental and company-wide meetings as requested.

Education: High School Diploma or equivalent preferred.

Experience: Prior medical appointment scheduling or front desk experience preferred. Previous experience with EPIC is preferred, but not required.

To apply, email your resume to hr@charlottegastro.com.

Procedure Scheduler

This position is responsible for checking patients out and scheduling patients for procedures.

Essential Functions:

Schedule patient procedures in the office or at the hospital.
Verify the patient’s insurance and demographic information.
Cancel and/or reschedule procedures as requested by patients/doctors and advise appropriate staff and physicians of changes in schedule.
Post referrals into the computer system.
Review schedules as needed ensuring physician schedules are full.
Identifies and resolves work problems to ensure quality patient service.
Prepare and mail procedure care packets.

Education: High School Diploma or equivalent preferred.

Experience: Minimum one (1) year procedure/surgery scheduling experience with a large medical practice preferred.

To apply, email your resume to hr@charlottegastro.com.

Our benefits

Paid time off (PTO)

Paid holidays

Employee health insurance

Dental/vision insurance

Life insurance

401K

Profit sharing

Direct deposit

Opportunities for advancement

Disability insurance

Great Work environment